Shipping policy

Shipping Policy

Last updated: 22 October 2026

1. Processing Times
Orders are typically packed and dispatched within 1-3 business days.

2. Shipping Methods
Shipping is provided through selected courier and postal services. Delivery estimates are provided as a guide only.

3. Delivery Times
Delivery delays caused by couriers, customs, weather events, or other factors outside our control are not grounds for cancellation or refund.

4. Address Accuracy
Customers are responsible for providing accurate shipping details. Additional shipping costs resulting from incorrect addresses may be charged to the customer.

5. International Orders
International customers are responsible for any customs duties, taxes, or import charges imposed by their country.

6. Risk and Delivery
Risk in goods passes to the customer upon delivery to the supplied shipping address.

7. Missing Parcels
If your order has not arrived within a reasonable timeframe, please contact us so we can investigate with the carrier.